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- In-app automatic labels
Automatically generate prepaid return shipping labels for your customers without the need to install or integrate another app
- Branded returns page
Customize a returns page that fits your brand’s look and feel
- Email notifications
Proactively update customers on the status of their returns to drive loyalty and reduce inquiries
- Basic refunds and exchanges
Offer customers a refund to their original payment method or an exchange for a different size/color
- Basic routing rules
Offer various return shipping options based on custom return zones
- Return analytics
See detailed data on return reasons, refund values, and the amount saved from offering exchanges
- 1 carrier + USPS
Connect your own carrier account for return labels, and get discounted rates from USPS
Returns
Returns management software
Returns automation that enhances the returns and exchanges experience, reduces returns-related costs, and retains more revenue.
Trusted by the world’s biggest brands
Your customers deserve a better returns experience
All retailers have to deal with returns--it's unavoidable, time-consuming, and often unprofitable. But it doesn't have to be that way. With AfterShip Returns, retailers can transform product returns into new opportunities thanks to comprehensive resolutions, including incentivized exchanges and refund-to-store credits. Furthermore, our customizable return policy automation, in-app reverse logistics management, and extensive platform support offer customers complete convenience without geographic and platform limitations. Convert customers who make returns into brand advocates and drive significant revenue retention.
Automated returns solution that retains revenue and customers
Recapture revenue
Reduce operational costs
Improve the returns experience
Recapture revenue with product exchanges, fraud prevention, and partial refunds.
50%
revenue retained with exchanges
Key features
Refunds & Exchanges
Offer shoppers flexible returns resolution, supporting on-store & instant exchanges. Retain traffic and revenue with incentivized exchanges and store credits.
Returns Fraud Management
Coming soon
Set automated workflows to detect and prevent returns fraud by analyzing returns frequency for designated shoppers and weight discrepancies. Protect your profitability by reducing policy abuses.
Partial Returns & Bundles
Accept individual item returns from bundled purchases to avoid full-bundle returns. Refund the prorated value of items or the bundle’s average item price.
Reduce costs by centralizing and automating the returns process and gain relevant insights.
50%
reduction in returns processing time
Key features
Returns Management Dashboard
Process return requests, add tags & comments to RMAs, track shipment status, and edit shipping info in a multi-language portal. Reduce communication efforts and address return exceptions effectively.
Automated Returns Processing
Automate returns processes and resolutions, such as auto-create exchange orders based on delivery statuses. Reduce operational costs by eliminating manual processing and human error.
Workflow & Routing Rules
Configure conditional workflows according to your returns policy, including returns reasons and windows, eligibility rules, and shipment methods. Reduce the complexity of global returns with automation.
In-App Reverse Logistics
Manage your carrier accounts and return locations, and generate return labels for multi-package items in a centralized portal. Streamline your returns process without jumping to other platforms.
Analytics Dashboard
Monitor core metrics to improve your returns management strategies and reduce operational costs. Analyze returned products and operations, including return rate, label costs, process time, and more.
Optimizes the returns experience to elevate brand engagement and drive future repurchases.
78%
open rate for returns emails
Key features
Branded Returns Experience
Simplify the returns experience. Provide green returns and enable customers to initiate gift return requests through an embedded returns page using your domain and assets.
Returns Status Notifications
Reassure customers by proactively providing status updates at each stage of their returns. Trigger notifications based on automated status updates with multi-language support.
Returns Shipment Tracking
Track returns shipment statuses and initiate automated returns processing without purchasing additional tracking software. Swiftly address returns exceptions and ensure timely processing.
Recapture revenue
Recapture revenue with product exchanges, fraud prevention, and partial refunds.
50%
revenue retained with exchanges
Key features
Refunds & Exchanges
Offer shoppers flexible returns resolution, supporting on-store & instant exchanges. Retain traffic and revenue with incentivized exchanges and store credits.
Returns Fraud Management
Coming soon
Set automated workflows to detect and prevent returns fraud by analyzing returns frequency for designated shoppers and weight discrepancies. Protect your profitability by reducing policy abuses.
Partial Returns & Bundles
Accept individual item returns from bundled purchases to avoid full-bundle returns. Refund the prorated value of items or the bundle’s average item price.
Reduce operational costs
Reduce costs by centralizing and automating the returns process and gain relevant insights.
50%
reduction in returns processing time
Key features
Returns Management Dashboard
Process return requests, add tags & comments to RMAs, track shipment status, and edit shipping info in a multi-language portal. Reduce communication efforts and address return exceptions effectively.
Automated Returns Processing
Automate returns processes and resolutions, such as auto-create exchange orders based on delivery statuses. Reduce operational costs by eliminating manual processing and human error.
Workflow & Routing Rules
Configure conditional workflows according to your returns policy, including returns reasons and windows, eligibility rules, and shipment methods. Reduce the complexity of global returns with automation.
In-App Reverse Logistics
Manage your carrier accounts and return locations, and generate return labels for multi-package items in a centralized portal. Streamline your returns process without jumping to other platforms.
Analytics Dashboard
Monitor core metrics to improve your returns management strategies and reduce operational costs. Analyze returned products and operations, including return rate, label costs, process time, and more.
Improve the returns experience
Optimizes the returns experience to elevate brand engagement and drive future repurchases.
78%
open rate for returns emails
Key features
Branded Returns Experience
Simplify the returns experience. Provide green returns and enable customers to initiate gift return requests through an embedded returns page using your domain and assets.
Returns Status Notifications
Reassure customers by proactively providing status updates at each stage of their returns. Trigger notifications based on automated status updates with multi-language support.
Returns Shipment Tracking
Track returns shipment statuses and initiate automated returns processing without purchasing additional tracking software. Swiftly address returns exceptions and ensure timely processing.
Seamless integration
Leverage our global network of carriers to offer automated returns pickup, label generation, and 310,000+ returns drop-off locations. Our network of carriers covers 95% of customers worldwide.
Create RMAs on 3PL platforms, such as ShipBob and ShipHero, upon return request approval. Auto-trigger a status update upon return receipt. Gain enhanced inventory management at your 3PLs.
An efficient tech stack is essential for efficient operations. Integrate seamlessly to platforms such as BigCommerce, Gorgias, Klaviyo, Shopify, and WooCommerce without lengthy development.
Implement platform-agnostic integrations with your OMS, TMS, WMS, and other systems. Get the most robust Returns APIs and webhooks to save time and developer resources.
How AfterShip Returns customers boost revenue and retention
"AfterShip Returns has enabled us to significantly reduce resolution times, enhance the overall process, and thereby, drastically improve customer satisfaction."
Rui Kojima
Senior Director of eCommerce Aetrex
![customer-section-phone]()
"We wanted a consistent customer experience. We found that AfterShip's on-store exchanges reduced confusion and simplified shoppers' ability to search for items.”
Stephen Davis Hernandez
Digital Product Manager Fellow
![customer-section-phone]()
“This exchange feature took every problem away. It’s also saved a lot of revenue — saving us $125k in the last 90 days.”
Nikolas Callas
Director of Operations Marc Nolan
![customer-section-phone]()
"With AfterShip Returns, what used to take our team upwards of 8 hours a week to do, now only takes us 1 hour."
Sarah D
Customer Service and Retention Manager Lume
![customer-section-phone]()
"Putting restrictions on specific items means we don't need to jump through hoops. We can identify our products through tags and fully control our returns, especially from a cost perspective."
Senior Director of eCommerce PELAGIC GEAR
![customer-section-phone]()
Choose the perfect plan for your business
Essentials
Basic features and analytics
from
$19
/month
Features
Pro
Streamline your returns process
from
$49
/month
Features
- Automatic returns approval
Accelerate and automate your return process with the option to automatically approve different types of returns
- In-app returns tracking
Track return shipments directly from the return request details page and easily filter returns by shipment status
- Refund to store credit
Provide refunds in the form of gift cards to keep customers shopping and reduce your losses
- Advanced return methods
Allow customers to return items to a physical store, or keep the items with green returns
- General eligibility rules
Set restrictions on when and what items can be returned
- Printerless returns (QR codes)
Give customers the option to return products with a QR code instead of printing a shipping label
- 3 carriers + USPS
Connect your own carrier account for return labels, and get discounted rates from USPS
Premium
Advanced flexibility and control
from
$199
/month
Features
- Shipment status-triggered automations
Automate your returns management, including marking returns as received, issuing refunds, and creating exchange orders based on a return shipment’s status
- Embedded returns page
Give your customers a branded, seamless returns experience by embedding your returns page on your site
- Exchange for other items
Allow customers to exchange for other items, and incentivize exchanges over refunds by offering extra credit
- Exchange on store
Allow customers to browse anywhere on your online store to choose an exchange item
- Pre-built integrations
Seamlessly connect your store with our integrated tech partners
- Returns webhooks
Keep better track of returns by sending status updates to your CRM, ERP, and warehouse management systems
- 5 carriers + USPS
Connect your own carrier accounts for return labels, and get discounted rates from USPS
Enterprise
A customized plan built to scale
from
Custom
Features
- Instant exchanges
Allow customers to get their exchange items sent immediately with a credit card authorization
- Enterprise single sign-on (SSO)
Improve security and make logging in easier for your members with OIDC- and SAML-based SSO
- Partial return of bundled items
Allow customers to return individual items instead of an entire bundle
- Returns API
Automate your return process and push order and product data to your branded returns page for easier returns and exchanges
- Custom API rate limit
Our API rate limit scales with your business
- Custom integrations
We'll help you integrate with your carriers, WMS, and ERP systems
- 31 carriers + USPS
Connect your own carrier accounts for return labels, and get discounted rates from USPS
G2 Grid for Returns Management Software
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Get started in only 30 minutes
Connect with our post-purchase experts to see how AfterShip can transform your customer journey.
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